We understand the importance of knowing how much an event earned. By having this information, you can decide if you are going to continue hosting similar events or ways to optimize the revenue for the event.
To see the revenue of your event, you can go to the event dashboard and scroll down to the Ticket sales section to see how much the event earned.
For this event, it shows that the total revenue for this event is $1275. Please note that the system will calculate all the tickets registered to the event; however, if you manually add complimentary tickets, the system will include this information and add it to the revenue, which may cause inconsistencies with the revenue shown on the event dashboard.
We agree that inconsistent revenue information can cause this information to be irrelevant.
So what can you do if you have complimentary tickets that are added to the total revenue?
Easy!
1. On the event dashboard, click on "Event Settings."
2. In the Event Settings, select the "Tickets" tab.
3. From the Tickets tab, scroll down to Ticket Types and click on Add Ticket type. Upon clicking on "Add ticket type," the window to add a ticket type will show.
4. In the "Ticket Type" field, enter "Complimentary Ticket."
5. Set the "Price" to 0.
6. Make sure to uncheck the "Available on the online store" option.
7. Click "Save."
These steps allow you to create a ticket variant for complimentary tickets that won't be visible on the store for attendees to purchase. You can then change the ticket variant of the issued complimentary tickets to this newly created one, and you'll see the Total revenue on the dashboard update accordingly.
We have an article to guide you on changing the ticket variants for your attendees. You should be able to view the article here: How to change an attendee ticket type?